Business Challenges

The current economic context and the needs of Retail, Pharma, Distribution and Manufacturing companies
The Retail Ecosystem is defined as the way by which retailers, manufacturers, logistics providers and other service providers define and align real-time processes, data and indicators to ensure a shorter time to market and unsurpassed consumer experience across all channels.

In companies there is a significant relationship between stores and warehouses of merchandise, directly influencing the relationship with customers and the company performance indicators.

The main difficulties in this relationship are the ones that involve processes of: changing the order, creating a correction invoice, stock regularization etc. Solving the logistics litigations generates a huge time consuming because the work is performed manually, without traceability and transparency.

Description

Description of Logistics Litigations Management Solution
The solution aims to optimize and automate the logistics litigations process, respectively to solve disparities between warehouses delivery and stores reception.

There are several types of litigations in this process:

• Qualitative
• Quantitative
• Expired items
• Anomalies
• Faulty reception

The solution solves these types of litigations by:

• Matching invoices with pro-forma invoices (receptions)
• Automating validations and internal communication
• Using reporting tools and statistics for process overview

Functionalities

What are the functionalities of Logistics Litigations Management Solution?

• Views and solves the tasks (along with information about reception and related products)
• Views sent notifications
• Keeps a history of the decisions
• Generates reports and statistics
• Views and modifies user information
• Provides technical support for solving the problems and tasks associated with each user.

Benefits

• Defines the accuracy of litigations from the first steps of the process
• Creates a database in which all information is stored.
• Optimizes and automates litigations communication methods (Excel tables elimination, dozens of email addresses elimination, etc.)
• Reduces the risk of failure in forwarding the e-mail to the intended recipient
• Automates invoices and stock corrections (changes pro-forma invoices, stock regularization, etc.)
• Resolves disputes through accountability operations, validation, etc.
• Empowers staff (reporting, traceability)
• Reduces manual work and integrates it into an efficient process based on validations and decisions, at user level
• Streamlines the route of the invoice from issuance to registration in accounting systems (automated accounting for invoices / pro-forma invoices)

Case Study

One big retail company implemented Logistics Litigations Management and solved all issues stated above, achieving the following metrics:

• 830 receptions manually checked;
• 95 cases including 248 litigations were managed using Mail, Cell, Excel files
• Corrective Actions:
  • 73 command changes;
  • 52 new invoices;
  • 190 stock regularization.
• 882 Exported Invoices.

Before implementing the solution

Duration –1 day at least
Resources Involved – 3, 4 persons

By using the solution

Duration – 7 minutes
Resources Involved – 0 persons

Case study:

• 118,263 invoices and receptions
• 19,793 litigations
• 2,124 bills created
• 5,090 command changes
• 15,673 stock adjustments
• 61,325 invoices exported

Value of resolved  litigations  / Markets:        594 179 RON
Value of resolved  litigations / Warehouses:   75 290 RON

Success Stories

We invite you to download the description of the project "Managementul Litigiilor de Logistica - solutie implementata cu succes la Carrefour Romania".

We are here for further information regarding Logistics Litigations Management Solution solution. You can directly contact us by sending an e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it.