“If I had an hour to save the world, I would spend 59 min defining the problem and one minute finding solutions (Einstein)”

More and more people, both in industry and academia, consider process mining as one of the most important innovations in the field of business process management. It joins ideas of process modeling and analysis on the one hand and data mining and machine learning on the other.

Acest articol tinteste spre o mai buna cunoastere a Claims Managementului (Managementul Revendicarilor), in general si implementarea BPM in cadrul unei Companii Asiguratoare, in particular.

Abordare / exemple / constatari

Claims Management reprezinta procesul de management al revendicarilor – drepturi castigate in baza unui contract intre doua parti: Compania Asiguratoare si Asiguratul. Exemplificarea catorva probleme cu care Compania Asiguratoare se poate confrunta va evidentia necesitatea implementarii unei solutii BPM.

1. Lipsa de status (situatie la zi) impiedica identificarea erorilor procedurale ce pot genera deficiente in business

• Exemplu eroare procedurala: un angajat al Companiei Asiguratoare nu a apasat un anumit buton ce permite trecerea dosarului de dauna la faza urmatoare din proces.
• Exemplu deficiente in business: pierderea portofoliului de clienti (beneficiari) si furnizori (service-uri auto).

What is Business Process Modeling?
A business process describes how a business pursues its objectives. This can be done gradually by adding more and more information at different levels:

• Process map which is a simple flowchart of the activities
• Process description which extends the process map with additional information, but not enough to fully define actual performance
• Process model which is a full description of a process that allows it to be analyzed, simulated or executed

Well, BPMN supports all of these levels.
But what is BPMN and how did it start?